FAQs
-
At Kitchen of Dana, we are actively seeking retail partners to sell our Frozen Southern Comfort Food Casseroles. We believe our small batch gourmet products will be a perfect fit for the quality product line you offer your customers. If you are a deli, restaurant, caterer, meat market and/or grocery outlet, please contact us for more information about our products and services. We thank you for the opportunity!
-
We’re sorry to hear that your order has not arrived. Please check your order confirmation email for tracking information, as it may provide updates on the delivery status. If the tracking indicates that the package was delivered but you have not received it, we recommend checking with your neighbors or contacting your local delivery service. If you still cannot locate your order, please reach out to us at information@kitchenofdana.com or call us at (706)-348-1535 with your order number, and we will assist you in resolving the issue. Your satisfaction is our priority, and we appreciate your patience as we work to ensure you receive your order.
-
We apologize for any inconvenience caused by receiving damaged food items. Please contact us immediately at information@kitchenofdana.com with your order number and a description of the damage, or call us at (706)-348-1535. If possible, include photos of the damaged items to help us assess the situation. We will work with you to resolve the issue, which may include sending a replacement or issuing a credit, depending on the circumstances. Your satisfaction is important to us, and we appreciate your understanding as we address this matter.
-
Once an order is placed, we strive to process it quickly to ensure timely delivery. If you need to cancel or change your order, please contact us at information@kitchenofdana.com or (706)-348-1535 as soon as possible. While we will do our best to accommodate your request, we cannot guarantee changes or cancellations once the order has been processed or shipped. Thank you for your understanding!